Skills & Competencies for EAP Manager
EAP Manager job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for EAP Manager
Manages, designs, and implements policies and procedures relating to a company's Employee Assistance Program (EAP).
JOB RESPONSIBILITIES for EAP Manager
Ensures that inpatient and outpatient counseling and care facilities meet company standards. Provides training to management for dealing with medical and behavioral problems. Provides counseling to employees in the program.
EAP Manager SALARY RANGE
BASE 50%
$127,912
TOTAL 50%
$134,025
Job Level
M02
Job Code
HR09200351
Education/Degree
Bachelor's Degree
Reports To
Director
EAP Manager Skills and Competencies List
6 general skills or competencies (Job family competencies) for EAP Manager
1
Job Family Competencies –
Employee Assistance Programs
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Explains the importance of employee assistance programs in human resources administration.
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Level 2 Behaviors
(Light Experience)
Assists various departments in responding to service requests on employee assistance programs.
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Level 3 Behaviors
(Moderate Experience)
Communicates the availability of employee assistance programs to support our employees in dealing with work stress.
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Level 4 Behaviors
(Extensive Experience)
Integrates employee assistance programs to ensure compliance, promote quality, and minimize company losses.
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Level 5 Behaviors
(Mastery)
Develops employee assistance program plans to resolve performance issues in our organization.
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2
Job Family Competencies –
Employee Counselling
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Describes the impact of employee counseling on career development, performance goals, and objectives.
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Level 2 Behaviors
(Light Experience)
Assists in conducting employee counseling sessions to help maximize employee morale and productivity.
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Level 3 Behaviors
(Moderate Experience)
Coordinates counseling resources for employees to improve job performance and overall wellness.
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Level 4 Behaviors
(Extensive Experience)
Encourages optimum performance and continued skill development through effective employee counseling.
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Level 5 Behaviors
(Mastery)
Builds a communication system to provide employee counseling to empower success.
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3
EAP Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
EAP Manager
Proficiency Level - 4
5
Competency for -
EAP Manager
Proficiency Level - 5
10 soft skills or competencies (core competencies) for EAP Manager
1
Core Competencies –
Service Excellence
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Emphasizes the importance and value of providing excellent service.
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Level 2 Behaviors
(Light Experience)
Directs customers to the appropriate team or department if predicament cannot be immediately resolved.
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Level 3 Behaviors
(Moderate Experience)
Contributes to a service recovery program to rectify the situation and regain the client's trust.
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Level 4 Behaviors
(Extensive Experience)
Anticipates clients' needs and fulfills them in advance.
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Level 5 Behaviors
(Mastery)
Champions a customer-centric, service excellence culture.
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2
Core Competencies –
Planning and Organizing
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Compiles a list of all the traits of effective planning to help finish the assigned tasks.
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Level 2 Behaviors
(Light Experience)
Classifies assigned tasks based on the level of importance to ensure organized workload completion.
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Level 3 Behaviors
(Moderate Experience)
Defines and translates objectives into specific plans to ensure understanding of organizational goals.
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Level 4 Behaviors
(Extensive Experience)
Delivers training sessions to foster and maximize solid planning and organization capabilities.
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Level 5 Behaviors
(Mastery)
Champions the adoption of business intelligence systems to achieve planning and organization goals.
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3
EAP Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
EAP Manager
Proficiency Level - 4
5
Competency for -
EAP Manager
Proficiency Level - 5
Summary of EAP Manager skills and competencies
There are 0 hard skills for EAP Manager.
6 general skills for EAP Manager, Employee Assistance Programs, Employee Counselling, Employee Engagement, etc.
10 soft skills for EAP Manager, Service Excellence, Planning and Organizing, Coordination, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Manager, he or she needs to be skilled in Service Excellence, be skilled in Planning and Organizing, and be an expert in Coordination.
6 general skills for EAP Manager, Employee Assistance Programs, Employee Counselling, Employee Engagement, etc.
10 soft skills for EAP Manager, Service Excellence, Planning and Organizing, Coordination, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Manager, he or she needs to be skilled in Service Excellence, be skilled in Planning and Organizing, and be an expert in Coordination.
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